Forum Discussion

MikeSW1974's avatar
MikeSW1974
Streaming Star
3 years ago
Solved

Can't Update Roku OS to 11 & Peacock app won't load

I have a few issues I need help with. First, when I turned my tv on this morning & turned on the roku player, when I clicked on the Philo app, it would open for a moment & go back to the roku home sc...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi MikeSW1974,

    We appreciate your patience regarding this issue.

    We would recommend trying to check for a system update after 10-15 minutes from now by going to Settings > System > System update. Then once your device has been updated, try checking any channel if you are still having an issue.

    For more information about how to check for a manual update on your Roku device, visit our Support page here: How to update the software on your Roku TV or Roku streaming player | Official Roku Support

    This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.
     

     

    Best regards,
    Mary

atc98092's avatar
atc98092
Community Streaming Expert
3 years ago

Ah bummer. Sounds like the player has a defect then. Roku is pretty good about honoring their warranty, but it's only for one year. Not certain if yours is still covered. Let RokuDanny-R take a look and see if they can offer anything. 

  • MikeSW1974's avatar
    MikeSW1974
    Streaming Star
    3 years ago

    thank you; how do I go about getting them to do that for me ?