Forum Discussion

mrap's avatar
mrap
Channel Surfer
2 years ago

Can't update, connect via wi-fi or update manually

I am also having this issue. Every time I try to input the code from the site, I get "invalid response code". I have tried reseting the TV, which gave a new code, but have not been able to get the software to update. I was hoping that I would be able to get the TV fully set up after getting the software updated, as another comment had suggested. Did anyone ever find a solution?

5 Replies

  • buggah's avatar
    buggah
    Newbie
    12 months ago

    I was having this issue and found that in my cox internet app the particular device with the issue was paused. Once I unpaused it everything worked fine, updates and all.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    mrap, I assume you're trying a manual update.  Can you try another computer or browser or a private/incognito browser window?  I've often had problems with various Roku websites and sometimes that helps.

    • mrap's avatar
      mrap
      Channel Surfer
      2 years ago

      The website works fine. The TV is saying that the code that Roku is providing on the website is invalid.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        mrap, sorry.  I thought it was step 3 that was tripping you up where you enter the code shown on the TV into the website form.  I assume you make it past there and it's the next step?