Forum Discussion

earlkurtz's avatar
earlkurtz
Reel Rookie
25 days ago

Can't turn on Closed caption on Google TV with Roku app

I have a roku tv and a google tv in my home.  I can turn on closed captions on the roku tv but for whatever reason I can't turn them on with the roku channel app for google tv.  Captions are turned on on the google tv settings,  work fine in other apps.  They also work on the roku channel on the web but there's way to turn them on on the roku channel app.   Has anyone seen this and have a fix?  

2 Replies

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator

    Welcome, earlkurtz!

    It appears that you can't turn on the closed caption on the Roku app on your Google TV, and we're here to help. We would like to learn more about this issue. Please provide us with a few details.

    • Could you let us know when this issue starts?
    • Is all the content on the Roku Channel app affected by this?
    • If not, could you tell us what content doesn't have closed captions?

    Please keep us posted!

    Roku Community Team

    • earlkurtz's avatar
      earlkurtz
      Reel Rookie

      I was trying to watch a live baseball game, Yankees vs Orioles, exclusive on the roku channel app after adding it to my google tv.  The problem was the live broadcast I had no way to enable the closed captions.  I could enable them on recorded TV shows as there was an option for them but not the live broadcast. 

      I ended up watching the game on MLB.tv which took me to the roku feed and that had captions because I had already enabled them on the MLB app.  I only realized afterwards that I could have probably enabled the captions on a recorded show on the roku channel and the setting might have stuck.