Forum Discussion

reegmo's avatar
reegmo
Reel Rookie
4 years ago
Solved

Can't program personal shortcut buttons on Voice Remote Pro

I bought a Roku Voice Remote Pro. It has two shortcut buttons, labeled 1 and 2. The instructions in the package say that I can program the buttons by speaking a voice command, then holding one of the buttons to save that command

For the life of me, I can't get it to work. I speak my command ("open Plex"). Plex opens. I hold the 1 button. The remote beeps when I press it, then beeps when I release it. Then I go back to the home screen and test the button to see if it will open Plex. It doesn't. It just beeps when I press it.

It behaves the same way no matter what voice command I give it. It never executes the command when I press the button. 

I complained to Amazon and they sent me a replacement. The replacement behaves the same.

Am I doing it wrong?

remotes
  • Tivoburkee's avatar
    Tivoburkee
    4 years ago

    Are you outside the US? It seems it doesn't work in Canada now, where it use too. I'm sure its the same for other non-US countries. 

6 Replies

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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    4 years ago

    Are you outside the US? It seems it doesn't work in Canada now, where it use too. I'm sure its the same for other non-US countries. 

    • reegmo's avatar
      reegmo
      Reel Rookie
      4 years ago

      Yes, I'm outside the US. That's frustrating. Thanks.

      • codo180's avatar
        codo180
        Reel Rookie
        4 years ago

        Not only frustrating, but completely nonsensical and disappointing as well for a $50 remote. There is absolutely no logical reason why this feature should be region locked, it makes no sense. Please address immediately