Forum Discussion

toconnect2me's avatar
toconnect2me
Reel Rookie
2 years ago
Solved

Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

Can install Roku Channel App from the Google Play Store. Doesn't even show it for my Android 13 platform. I had to got to browser to try and install it. But the Google Play Store on the browser says ...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for the clarification, toconnect2me!

    Please be advised that we don't have The Roku Channel app. All we offer is the Smart Home app for Roku smart home monitoring and the Roku Mobile app, which can be used as an alternative for your physical remote. You may also access The Roku Channel on your mobile app if you successfully linked the app on your Roku streaming device/TV. 

    Kindly reply to this thread if you have further queries. We'd be glad to further assist you with this. 

    Regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thanks for the clarification, toconnect2me!

Please be advised that we don't have The Roku Channel app. All we offer is the Smart Home app for Roku smart home monitoring and the Roku Mobile app, which can be used as an alternative for your physical remote. You may also access The Roku Channel on your mobile app if you successfully linked the app on your Roku streaming device/TV. 

Kindly reply to this thread if you have further queries. We'd be glad to further assist you with this. 

Regards,
Carly

  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    That app certainly claims to be Roku’s app, but I think what can be confusing here is that the google play store offers apps for both Android phones and Android TVs, and it’s not that easy (for me at least) to tell which are which other than to inspect the list of my compatible devices.  Ie: this one claims to be compatible with my Android TV player, but not my phone, so I think it’s probably a TV-only app.

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      2 years ago

      When I check the Google play store, it says the Roku Channel is available for all my devices. However, all of my devices are streaming players, not phones or tablets. And that might be the issue.