Forum Discussion

Chines's avatar
Chines
Reel Rookie
5 years ago
Solved

Can't get past "let's get started

I bought the roku express brand new, hooked everything up properly, but on start up.. it won't go past the "let's gets started" part, I tried reseting it, getting new batteries for the remote, pluggi...
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  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello TheMom

    Thanks for reaching out regarding the issue you are experiencing.

    Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

    Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

    Let us know if there's any difference after.


    Regards,
    Karla

TheMom's avatar
TheMom
Reel Rookie
3 years ago

Also have same problem.  Unit gets to internet, downloads update, blinks twice, flashes to green screen, and starts over.  Everything new.  Do I need a new Roku unit?

Roku express model 3960x

sn s0kc329k1vhx

Rober

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello TheMom

Thanks for reaching out regarding the issue you are experiencing.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

Let us know if there's any difference after.


Regards,
Karla

  • TheMom's avatar
    TheMom
    Reel Rookie
    3 years ago

    Thank you!!  We switched out the power adapter to one we know is better, and that solved the problem.  We were able to sign in and access the programs we want.  All good now.

    Thank you again!