Forum Discussion

Chines's avatar
Chines
Reel Rookie
5 years ago
Solved

Can't get past "let's get started

I bought the roku express brand new, hooked everything up properly, but on start up.. it won't go past the "let's gets started" part, I tried reseting it, getting new batteries for the remote, pluggi...
remotes
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello TheMom

    Thanks for reaching out regarding the issue you are experiencing.

    Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

    Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

    Let us know if there's any difference after.


    Regards,
    Karla

Fireeater's avatar
Fireeater
Newbie
5 years ago

I am having same problem.

 

Just bought the express 4K+.

 

Cant get remote to pair.

 

I am stuck at this point after reseting unit, pulling remote batteries, etc.

Chines's avatar
Chines
Reel Rookie
5 years ago

So I figured mine out, I had to point the remote legit an inch from the box for it to work, but once I got it connected to the internet I just downloaded the app on my phone and use that and it works perfectly  hope this helps anyone having the same problem