Forum Discussion

MS17's avatar
MS17
Newbie
2 years ago

Can't connect to the Internet

I don't have a network reset.how can I get it to connect to the Internet I have tried everything they say to do 
tv & player wifi
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi MS17,

Greetings from the Roku Community, and thanks for raising this concern directly with us!

We would like to gather more details in order to further investigate this issue that you had. Are you getting any error messages or codes? How far is your Roku device from your network router? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John

  • David67's avatar
    David67
    Newbie
    2 years ago

    Error code 003

    Can’t update 

    Can’t get Roku menu 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi David67,

      A warm welcome to the Roku Community!

      Thanks for informing us about the 003 error code you've encountered on your device. We would happily investigate this issue further, but we need more details. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) What are the steps to reproduce the issue you are seeing? Also, what troubleshooting steps have you already taken to try to resolve the issue?

      With more detailed information, we will be able to assist you further.

      All the best,
      Chel