Can't connect to COX provided hotspot

Question

I have 4 Roku devices that will not connect to a 'CoxWiFi' hotspot near my house. I was able to make the connection with a FireStick so what could Roku be possibly doing to for preventing to connect to an open WiFi network? I am getting the generic 'Unable to connect to wireless network' error with code 014.50.

I've tried every troubleshooting step I can think of so far and looked up which included resetting the network connections on the TV, doing a factory reset of the TV, powering down, unplugging the TV, forgetting the network and reconnecting to it as new. I also tried Cox support and they were absolutely worthless in trying to troubleshoot.

Does anyone else have this problem or know a solution?

renojim · Answer

Just wondering if there's any special characters ($, %, &amp;, *, etc.) in the Wi-Fi password.&nbsp; The 014.50 error is often caused by them.

luvstobowl · Answer

The wifi is an open hotspot provided by the ISP so there is no password.&nbsp;

Strega2 · Answer

Are you doing this type of connection?https://support.roku.com/article/215058118

luvstobowl · Answer

Yes, that is what happens when it used to connect but I can't get it to connect at all to get the pop up window to select the dorm or hotel option. I would also have to connect to a wireless network from the tv to go the authenticating when I get the pop up to log into my ISP account to confirm I'm an active member.&nbsp;

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Can't connect to COX provided hotspot

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