Forum Discussion

ratan7646's avatar
ratan7646
Newbie
3 years ago

Can't connect Roku to new wifi

I have a new wifi network, and I'm trying to connect my roku device to it. It works with my phone, I just have to change the MAC address settings to use the device's MAC address. Is there a way to do...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
3 years ago

Hi! ratan7646,

Thank you for reaching out to the Roku Community!

  • What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV)
  • Is this the first time you set up this Roku TV/device?
  • What do you see on your screen when trying to connect to your network? (before putting the network credentials)
  • What error message/code are you getting after trying to connect to your network? (after putting the network credentials)
  • How far is your device from your network router?

In the meantime, try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference or strength issue.

Please keep us posted on what you find out, and we will be happy to continue assisting you further.

Thanks,

Arjiemar