Forum Discussion

mrssamuelj's avatar
3 years ago
Solved

Can't connect Roku app to device

I'm trying to connect my Roku app to the device since I don't have a remote. They're both on the exact same wifi. Yet, the app can't find the device or any devices (there's a total of 3 Rokus in this...
  • AvsGunnar's avatar
    3 years ago

    mrssamuelj 

    If you are unable to connect (or even find) any of the Roku devices with the Roku mobile app, verify that your mobile device (phone) is using wifi and connected to the same network as your Roku devices. (make sure you are not using your phone on the phone data, but actually connected to wifi network).

    If you have verified the above, your router or network  may have in place some AP isolation rules preventing the discovery of your Roku devices.  (Look for something in router called AP isolation, Wireless/Wifi isolation, Network or Client isolation).  Additionally, verify you are not connected to the Guest Mode of your network as isolation rules are generally enabled by default.

    Feel free to post back with model number of router if still having issues.