Can't click on a channel; they scroll quickly around
Hi slrosehill
A warm welcome here at the Roku Community!
We'd be more than willing to find you the best resolution regarding this matter.
We suggest you install the Roku mobile app as an alternative to a physical remote. Here's our Support link for further details and assistance: How to install the Roku mobile app.
After connecting your mobile app to your Roku streaming device, perform a system reboot by navigating your Settings > System > System restart.
If the issue is still persistent, please don't hesitate to let us know, and we'd be more than happy to assist you further with this.
All the best,
Carly- I'm new at this Roku Community thing - I have been having the same problem with my remote this week. I did a restart just now and it worked.
If you have a Roku TV, you can do it by going to the Home screen and clicking on Settings/System/Power/System Restart.
Hope this helps.
TLA111
Hi Community users.
Thanks for posting and letting us know about this issue.
The common workaround for this is to perform a system restart. To do this, navigate to Settings > System > Power (skip this part if you don't see this) > System Restart. If you cannot do so since the remote navigates randomly, you can do a hard reset by unplugging your Roku streaming device from the power outlet for 30 seconds and plugging it back again.
After performing these steps, kindly check to see if the issue persists. Please keep us posted here in the Community so we'll be able to investigate further.
All the best,
Kash
