Forum Discussion

MsGalaxy's avatar
MsGalaxy
Newbie
3 months ago
Solved

Can't access Britbox through Prime Video

I am in Mexico and have a US Prime account. I subscribe to Britbox through Prime, but there is nowhere I see where I can access the Britbox channel through Prime. There is no "Channel" option. 

 

What are my next steps?

  • RokuTakashi's avatar
    RokuTakashi
    3 months ago

    Hi, MsGalaxy 

    Welcome!

    I understand your concern with app access and subscription, and I'm here to refer you to the right support.

    For this concern, it is recommended to reach out to Prime Video's support and inquire further about your subscription access since it is managed by their streaming services. They can guide you on how to access your subscription.

    To contact them, refer to Prime Video | Help

    Hope this helps.

    Thanks,
    Roku Community Team.

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 months ago

    Hi, MsGalaxy 

    Welcome!

    I understand your concern with app access and subscription, and I'm here to refer you to the right support.

    For this concern, it is recommended to reach out to Prime Video's support and inquire further about your subscription access since it is managed by their streaming services. They can guide you on how to access your subscription.

    To contact them, refer to Prime Video | Help

    Hope this helps.

    Thanks,
    Roku Community Team.