Forum Discussion

Merasmus's avatar
Merasmus
Newbie
2 years ago
Solved

Cannot use two specific screensavers

I recently wanted to change my screensaver to a Halloween themed one, although when I went to my screensavers the Halloween ones I downloaded weren’t up there, so I went and found them in popular scr...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here in the Roku Community, Merasmus!

    It is highly appreciated that you've reached out to us for support and we'd be more than happy to check the Halloween screensaver you are referring to.

    In this case, can you please try to remove and re-add the screensaver you are referring to through our official Channel Store website? After doing so, kindly try to reboot your Roku player by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

    Also, we've checked for the specific screensaver you are referring to which is the Halloween Creepy and it is still currently available.

    Let us know how it goes and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

We're grateful to have you here in the Roku Community, Merasmus!

It is highly appreciated that you've reached out to us for support and we'd be more than happy to check the Halloween screensaver you are referring to.

In this case, can you please try to remove and re-add the screensaver you are referring to through our official Channel Store website? After doing so, kindly try to reboot your Roku player by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

Also, we've checked for the specific screensaver you are referring to which is the Halloween Creepy and it is still currently available.

Let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly