Forum Discussion

Littleangel65's avatar
Littleangel65
Newbie
5 months ago
Solved

Cannot get past Error 016 message

How to get past Error 016

 

tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    5 months ago

    Hey Littleangel65,

    Welcome to the Roku Community!

    This specific error code 016 occurs when you try to launch a channel, but the network or internet connection has been lost. To get this sorted out, you can perform the following:

    1. Set up network connection 
    2. Restart your Roku player, go to Settings > System > System restart
    3. Unplug and re-plug your router from the outlet

    For more information, this support article, What should I do if I cannot connect to my home network or the Internet? can guide you.
    Let us know if it's still not working, and we'll investigate further. I hope this helps!
    Thanks,
    The Roku Community Team 

3 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    5 months ago

    That means there is a network connection issue.  Try restarting your Roku by doing a system restart or unplugging for 60 seconds.  Also, try unplugging your router/modem for 60 seconds.

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    5 months ago

    Hey Littleangel65,

    Welcome to the Roku Community!

    This specific error code 016 occurs when you try to launch a channel, but the network or internet connection has been lost. To get this sorted out, you can perform the following:

    1. Set up network connection 
    2. Restart your Roku player, go to Settings > System > System restart
    3. Unplug and re-plug your router from the outlet

    For more information, this support article, What should I do if I cannot connect to my home network or the Internet? can guide you.
    Let us know if it's still not working, and we'll investigate further. I hope this helps!
    Thanks,
    The Roku Community Team