Forum Discussion

Budmcgrane's avatar
Budmcgrane
Reel Rookie
3 years ago

Cannot get activation code or we code for new tcl Roku tv

I have a new tcl Roku tv and cannot get a activation code or QR code from Roku  spent 5 hours on phone with tcl and Roku  tried rebooting many times complete install many times  tried rebooting ne...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Budmcgrane,

Welcome to the Roku Community!

We understand you are having difficulties activating your Roku TV. We're sorry to hear that you having this experience and we are working on ways to better improve this process.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks for your patience regarding this issue and we look forward to your response.


Best regards,
Mary

Budmcgrane's avatar
Budmcgrane
Reel Rookie
3 years ago

SERIAL NO

2203GNA002777A02372

MODEL NO.: 32S335

Call TCL Support: 1-877-300-8837

Thanks!

Bud McGrane 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Budmcgrane,

    Thanks for keeping in touch and providing the additional information.

    We've passed along your concerns to our Support team. If you don't hear from them within the next 1-2 business days, please feel free to reach out again and I'll make sure you are taken care of.

    We appreciate you again posting in Roku Community. Let us know if there are other related issues that we can further take a look at.


    Best regards,
    Mary