Forum Discussion

Budmcgrane's avatar
Budmcgrane
Reel Rookie
3 years ago

Cannot get activation code or we code for new tcl Roku tv

I have a new tcl Roku tv and cannot get a activation code or QR code from Roku 

spent 5 hours on phone with tcl and Roku 

tried rebooting many times complete install many times 

tried rebooting network many times

tried everything on chat group and internet but still no success

tv hooks to internet but never sends me activation email

tried different email addresses and different internet sources

any help would be appreciated 

thanks

bud mcgrane 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Budmcgrane,

    Welcome to the Roku Community!

    We understand you are having difficulties activating your Roku TV. We're sorry to hear that you having this experience and we are working on ways to better improve this process.

    Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

    Thanks for your patience regarding this issue and we look forward to your response.


    Best regards,
    Mary

    • Budmcgrane's avatar
      Budmcgrane
      Reel Rookie
      3 years ago

      SERIAL NO

      2203GNA002777A02372

      MODEL NO.: 32S335

      Call TCL Support: 1-877-300-8837

      Thanks!

      Bud McGrane 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Budmcgrane,

        Thanks for keeping in touch and providing the additional information.

        We've passed along your concerns to our Support team. If you don't hear from them within the next 1-2 business days, please feel free to reach out again and I'll make sure you are taken care of.

        We appreciate you again posting in Roku Community. Let us know if there are other related issues that we can further take a look at.


        Best regards,
        Mary