Forum Discussion

Tylerelder's avatar
Tylerelder
Reel Rookie
2 years ago
Solved

Cannot find my device on the App (Tried everything)

I’ve been using my Roku stick for years, and it’s worked with the app remote until the last few days.  

I recently got a new WiFi network, and in the beginning the app connected and worked.  Then, all of a sudden, the app can no longer find my device.  I’ve tried everything to troubleshoot:

-Restart App and device 

-unplug device, try another hdmi input 

- sign out and redownload Roku on my phone and TV

-manually connect with IP address

- restart and unplug WiFi 

nothing is working!! The app is the only way I can connect to speakers and this is super frustrating.  Help!

Roku Streaming Stick (3600 series) 

mobile app
  • renojim's avatar
    renojim
    2 years ago

    I don't know why it would suddenly get enabled, but some routers have a setting for "client isolation" so that connected devices can't communicate with each other.  It's commonly enabled on public networks, but home users wouldn't generally use it.

7 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I don't know why it would suddenly get enabled, but some routers have a setting for "client isolation" so that connected devices can't communicate with each other.  It's commonly enabled on public networks, but home users wouldn't generally use it.

    • TimmyGeee's avatar
      TimmyGeee
      Newbie
      3 months ago

      Just wanted to say thanks for the solution to this problem as I was having it too.  I simply went into my spectrum router and switched the Upnp back on.  I believe one of the audio apps I use (Audirvana) disables this function as an operating requirement.  Tim G

    • Tylerelder's avatar
      Tylerelder
      Reel Rookie
      2 years ago

      YOU ARE MY HERO. 
      Apparently Spectrum calls client isolation “UPnP”, once I turned that on everything worked!

       

      thank you!

  • Gina_temp's avatar
    Gina_temp
    Newbie
    8 months ago

    We had the same problem. What worked for us is to connect the TV's ethernet port to the router directly using an ethernet cable. The device showed up after that.