I hope based on the history of this thread you can understand there is a problem with the Roku app on an iPhone 14 device. The problem is not specific to any particular Roku device model. There is very good information in this thread to assist the developers of the app to troubleshoot and locate the problem. I hope the developers have been informed of and are actively looking in to resolving the app issue.
Consider that I personally have 11 various models of Roku devices including TCL and Hisense Roku TVs. This is at 2 different homes. All of the devices work perfectly fine with 2 different iPhones and 2 iPads. No problem at all. And on my iPhone 14 NONE of the Roku devices are found. The iPhones are on the same version of iOS.
So the issue seems to clearly be specific to the Roku app on an iPhone 14. Nothing else matters! Why does resetting the iPhone 14 seem to fix the problem for some people? I guess you might blame the problem on the phone however I would argue it’s an interoperability issue between the phone AND the Roku app.
So I used to be able to manually connect ipadress but with the new update I can’t find the option. But before when I tried to connect the headphone it would crash the app.
I tried all the solutions including resetting the iPhone. Still not working.
YOU NEED TO FORWARD THIS ISSUE TO THR DEVELOPER TEAM.
yes, most likely someone on your team will be fired because this issue has been going on for months and it should have been communicated to the appropriate tech team.
And yes. , I will troll you in twitter and email.
To all the other people who are reading this, including thousands of people just reading because it’s a pain to log in and comment, and to those who actually commented,
Clearly the moderator is following a protocol that does not work. He keeps saying the same answer over and over.
I think this is an issue where support team does not have a direct communication to the tech team. ( if they did, the moderator will write something like “ I’ll check with the technical team and get back to you”.
So unfortunately I think the only way to get them to fix this issue is troll them. Troll them on twitter, Instagram, social media. Just write hateful comments.
This will result in social media team communicating to the management and they will get the tech team involved because the trolling is horrible for branding and company image.
no matter what we say here will result in this issue being resolved. They simply don’t have a way to communicate to the app developer team.
so please write a nasty review on Apple app review. Try to comment a few times a month or more on their social media. That will definitely let the people with the power to fix this issue to take action.
and they will also see how long this thread had been going, not to mention posts on Reddit, and will likely implement a protocol so if it happens again, it is communicated to the app developers.
the app developers are simply not aware of this issue.
I'm a professional Quality Assurance Manager. This is a real problem with iPhone 14/14 Pro and Roku/TCL. The iOS app simply does not connect to the TV. Why isn't Roku addressing this massive problem?
Okay.. so get ready for this irony
non official Roku remote apps, like Rokie, does connect to the Roku tv 🤣🤣🤣
(Although I haven’t been able to find one with private listening mode)
