Cannot connect New IPhone 14 Plus to Roku devices

I'm a professional Quality Assurance Manager. This is a real problem with iPhone 14/14 Pro and Roku/TCL. The iOS app simply does not connect to the TV. Why isn't Roku addressing this massive problem?

RokuKarla 

I hope based on the history of this thread you can understand there is a problem with the Roku app on an iPhone 14 device. The problem is not specific to any particular Roku device model. There is very good information in this thread to assist the developers of the app to troubleshoot and locate the problem. I hope the developers have been informed of and are actively looking in to resolving the app issue.

Consider that I personally have 11 various models of Roku devices including TCL and Hisense Roku TVs. This is at 2 different homes. All of the devices work perfectly fine with 2 different iPhones and 2 iPads. No problem at all. And on my iPhone 14 NONE of the Roku devices are found. The iPhones are on the same version of iOS.

So the issue seems to clearly be specific to the Roku app on an iPhone 14. Nothing else matters! Why does resetting the iPhone 14 seem to fix the problem for some people? I guess you might blame the problem on the phone however I would argue it’s an interoperability issue between the phone AND the Roku app. 

So I used to be able to manually connect ipadress but with the new update I can’t find the option. But before when I tried to connect the headphone it would crash the app. 

I tried all the solutions including resetting the iPhone.  Still not working. 

YOU NEED TO FORWARD THIS ISSUE TO THR DEVELOPER TEAM. 

yes, most likely someone on your team will be fired because this issue has been going on for months and it should have been communicated to the appropriate tech team. 

And yes. , I will troll you in twitter and email. 

To all the other people who are reading this, including thousands of people just reading because it’s a pain to log in and comment, and to those who actually commented,

Clearly  the moderator is following a protocol that does not work. He keeps saying the same answer over and over. 

I think this is an issue where support team does not have a direct communication to the tech team. ( if they did, the moderator will write something like “ I’ll check with the technical team and get back to you”. 

So unfortunately I think the only way to get them to fix this issue is troll them. Troll them on twitter, Instagram, social media. Just write hateful comments. 

This will result in social media team communicating to the management and they will get the tech team involved because the trolling is horrible for branding and company image. 

no matter what we say here will result in this issue being resolved. They simply don’t have a way to communicate to the app developer team. 

so please write a nasty review on Apple app review. Try to comment a few times a month or more on their social media. That will definitely let the people with the power to fix this issue to take action. 

and they will also see how long this thread had been going, not to mention posts on Reddit, and will likely implement a protocol so if it happens again, it is communicated to the app developers. 

the app developers are simply not aware of this issue. 

Okay..  so get ready for this irony

non official Roku remote apps, like Rokie,  does connect to the Roku tv 🤣🤣🤣

(Although I haven’t been able to find one with private listening mode)

Hi terry106sc,

Thanks for keeping in touch and providing the additional information.

We're sorry to hear that you've been having this trouble with trying to connect your iPhone to the Roku mobile app.

We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to let the Community know.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Mary

Hi Roku Community users,

Thanks for sharing your observation.

We are currently aware of the issue and our appropriate team is working diligently to resolve the issue. Rest assured once more information is available I'll be sure to update this Community thread.

In the meantime, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• mobile device brand, model, and OS version
• Roku mobile app version
• steps to reproduce the issue you are seeing

We look forward to your responses and gathering your details.


Best regards,
Mary

If you want some devices/serial numbers here's a list from me. ALL OF THESE DO NOT WORK with my iPhone 14. The iPhone 14 DOES NOT FIND THEM! Not a single one of them!!!

Now, an iPhone 13, and an iPhone 12, and 2 different iPads all find them perfectly fine!! 

Doesn't this help articulate that the problem MUST NOT be with any specific Roku devices?? BTW, all of the Roku devices are set to update, they are all as current as the latest software available to them. But clearly this is entirely irrelevant!! (Also you might note that I'm an avid consumer of Roku products)

Location   Serial number 

Bunk House   1GS3DE062598

Home Bar   1GU45U088732

Bunkhouse   4E7569005438

Walkout Bar   YR005G947308

Bedroom   YR005M832239

S/N ..5731   YF007R195731

Family room   YJ0006170456

Cabin basement   YJ0046996369

Home Garage   YF006G432043

Cabin Garage   YJ0010664228

55” TCL TV   YN00WF482232

55” Hisense TV   X01300R6CLRP

65” TCL TV   X01200G5J7S6

Hi GreenScrew 

Thanks for providing us with your device(s) information.

Please be aware that I have passed along your concerns to the appropriate Roku team to investigate further.

Once more information is available, I'll be sure to update this Roku Community thread.

Your patience and understanding in the meantime is much appreciated.

Thanks,
Danny

YEAH!!!!  YOU FIXED IT!!! My iPhone 14 found all local devices this morning. Nice work guys it’s greatly appreciated. 

Well who would have thunk it.  I gave up, switched to other streaming devices and could be happier.  My 3 Roku devices went in the trash several weeks ago.   I wish Roku would have gotten on this sooner but I'm glad it's finally resolved for so many that were still waiting.