Hello Rick1066
Thanks for posting in the Roku Community!
Make sure both devices are on the same network and in the same band. If you are running iOS 14 or later, you must enable the Local Network setting on your mobile device for the Roku app. Go to Settings > Roku and enable the toggle for Local Network. Confirm your Roku TV is using a private IP address.
Most Wi-Fi routers create two separate networks for each Wi-Fi frequency band (2.4GHz and 5GHz). Though technically it shouldn’t matter if your phone and Roku are using different frequencies (both bands share the same subnet on your router so devices can talk to one another), to be absolutely sure, place both your phone and your Roku on the same Wi-Fi frequency band.
For other troubleshooting steps to connect the Roku Mobile app to your device please visit our Support page: Why does the Roku mobile app not see my Roku® streaming device?
Please keep us posted.
Regards,
Karla
It would be cool if you'd stop posting the same thing over and over that does not work.
This is not a problem with being on the right band. The Roku device is simply not showing up on the iphone 14. Stop just repeating over and over "did you uninstall and reinstall? Did you make sure it's the same band?" We know, that isn't fixing anything.
Hello wbcincy
Thanks for getting in touch with us here at Roku.
May we ask what Roku model devices are you using? What brand, model, and OS is your mobile device? Has there any changes made recently that might be causing unable to detect your Roku device?
Please keep us posted on what you find out and we will be able to assist you further.
Regards,
Karla
Thanks for following up. The only thing that is new is the iPhone 14 Pro Max and an update to iOS to 16.4.
ROKU Information:
Roku Device Model: 3941X2. - Roku Express 4K+
Serial Number: X022003MA2U3
Device ID: S0HAK2AMA2U3
Software OS Version: 11.5.0 - build 4315-E4
Mobile Device Brand: Apple
Mobile Device Model: iPhone 14 Pro Max
Mobile Device OS Version: 16.4.1
Roku Mobile App Version: 9.1.0.31
I hope based on the history of this thread you can understand there is a problem with the Roku app on an iPhone 14 device. The problem is not specific to any particular Roku device model. There is very good information in this thread to assist the developers of the app to troubleshoot and locate the problem. I hope the developers have been informed of and are actively looking in to resolving the app issue.
Consider that I personally have 11 various models of Roku devices including TCL and Hisense Roku TVs. This is at 2 different homes. All of the devices work perfectly fine with 2 different iPhones and 2 iPads. No problem at all. And on my iPhone 14 NONE of the Roku devices are found. The iPhones are on the same version of iOS.
So the issue seems to clearly be specific to the Roku app on an iPhone 14. Nothing else matters! Why does resetting the iPhone 14 seem to fix the problem for some people? I guess you might blame the problem on the phone however I would argue it’s an interoperability issue between the phone AND the Roku app.
