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BetaTester3's avatar
BetaTester3
Newbie
2 years ago
Solved

Cannot Connect my New Roku Express to Internet

My first Roku.  Tried to set up my new Roku Express and repeated attempts to login to router have failed.  Tried restarting both Roku device and router.  Still no luck.

Suggestions?  I'm ready to drill a hole in the wall and run an ethernet.

Beta Tester From the Nether Regions

tv & player wifi
  • renojim's avatar
    renojim
    2 years ago

    That model is dual-band, so it does support 2.4 and 5 GHz channels.  Note that if the "Nether Regions" are outside of the US then some channels that are supported in your region may not be supported by Roku devices, but I assume that if you were using a channel that isn't supported your network wouldn't show up at all.  You can try connecting to your phone's hotspot (if possible) to verify if the device is working at all.  For more information about Wi-Fi connections, you can read:

    How to improve the Wi-Fi or wireless internet connection to your Roku streaming device | Official Roku Support

9 Replies

  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    BetaTester3While I'm in the US, this sounds like a connectivity issue. Have you tried adding an app like WiFi Analyzer to your phone to learn whether the channel you're using is congested? If you have an iPhone search for something similar and once you see how many others are on the same channel, log into the router and switch to a different one. Hope that helps

    • BetaTester3's avatar
      BetaTester3
      Newbie
      2 years ago

      Thanks, but Im' not using my phone.  I'm using a cable internet connection via a wifi router.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    There have been many "Express" versions over the years and they don't all have the same capabilities.  What's the model number written on it somewhere or displayed under Settings->System->About (if you can get there).  What error messages or codes are you getting when you try to connect?

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        That model is dual-band, so it does support 2.4 and 5 GHz channels.  Note that if the "Nether Regions" are outside of the US then some channels that are supported in your region may not be supported by Roku devices, but I assume that if you were using a channel that isn't supported your network wouldn't show up at all.  You can try connecting to your phone's hotspot (if possible) to verify if the device is working at all.  For more information about Wi-Fi connections, you can read:

        How to improve the Wi-Fi or wireless internet connection to your Roku streaming device | Official Roku Support

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi elainebuc,

      Thanks for posting to the Roku Community!

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concerns?

      With more information, we can assist you further.

      All the best,
      Chel