Forum Discussion

Jon2b's avatar
Jon2b
Newbie
5 months ago
Solved

Cannot add device to screen mirror on my Roku TV

I damaged the antenna connection on my Roku 55R6AX model and purchased a Sling AirTv2 device so I can watch local channels.  None of my efforts have been successful as this TV will not allow screen mirroring .  I first tried with my pixel phone and found roku doesn't  play nice with Google devices.I next tried either my Samsung Galaxy TabA8.

Have followed all pertinent instructions from each of the devices and believe the problem lies with the Roku tv and mynot being able to add the tablet to the allowed devices list.  I did check the always allowed choice to no avail.   Please help me  to avoid a repair bill with quotes greater than the cost of a new tv

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 months ago

    Welcome, Jon2b.

    Happy to have you with us here in the Roku Community!

    Thanks for informing us about the issue you have with screen mirroring. We'd like to know more about it so we can get this sorted out quickly.

    You may try this quick fix right here and see if it'll do the trick.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    After completing the network reset, your Roku device will restart. You will then need to return to the Settings menu to set up your wireless network again. Then, try doing the screen mirroring on your Roku again and let us know if the issue persists. 

    Please keep us posted!

    Best,
    The Roku Community Team

5 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Welcome, Jon2b.

    Happy to have you with us here in the Roku Community!

    Thanks for informing us about the issue you have with screen mirroring. We'd like to know more about it so we can get this sorted out quickly.

    You may try this quick fix right here and see if it'll do the trick.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    After completing the network reset, your Roku device will restart. You will then need to return to the Settings menu to set up your wireless network again. Then, try doing the screen mirroring on your Roku again and let us know if the issue persists. 

    Please keep us posted!

    Best,
    The Roku Community Team

    • 417benoakseast's avatar
      417benoakseast
      Newbie
      4 months ago

      having the same problem and resetting the network did not work, model number 3960X - Roku Express.

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hi, 417benoakseast.

        Greetings from the Roku Community!

        Thanks for letting us know that you're also having this issue. We’re here to help.

        Could you please try using another phone? Let's see if that would make any difference.

        Please keep us posted.

        Thanks,
        The Roku Community Team

  • C0K0's avatar
    C0K0
    Newbie
    3 months ago

    I followed all the instructions to connect my Insignia Roku TV to my laptop as extended desktop on Win11. The remote device mode is on prompt and my laptop does not show up as allowable device, but the account name for the email is there.

    When I try to connect the wireless device, it pops up the purple screen with the devices trying to connect, then comes up a screen that says "Starting video streaming from..." for 3-4 sec (with a button to stop video, tried that too) and then the whole thing goes away and I return to Home screen.

    I am trying to extend (or even mirror) my desktop to the TV. BTW the pop-up to choose whether to mirror or extended the desktop does show up on the laptop.

    I tried everything I could thing of. It seems that they do recognize each other but somehow are refusing to connect for my desktop to display on the TV. Is there something I missed?

    Thanks