Can view channel info but no video and audio.
Hi, bought my Roku TV a 1.5 years ago. I'm having a problem with no audio and video in the Roku Live TV app only. All other apps work fine (Prime Video, Vudu, ESPN, etc.). I get the show's info in th...
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I have exactly the same issue. It seems since the last 2 updates is when everything went south. I have even taken my Rocu Ultra 2 different cities and still have the problem. Roku support has not been helpful. I'm going to see if can get a older version and see if it works.
Thanks for posting here in the Roku Community!
We're sorry to hear about the issues you've run into with The Roku Channel. We want to assure you that we're committed to helping you resolve the issue. For us to work into this, could you please provide us with the following information below?
- Who is their ISP (internet service provider)?
- Where are you located?
- What is their IP address (from http://whatismyip.com)?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
The information you provide is essential to us. We'll look forward to hearing back from you.
All the best,
Kash
Here is the information:
ISP - Videotron Ltee.
Location - Montreal, Canada
IP address (from http://whatismyip.com)? 96.22.124.23
TCL model 55R613-CA
Hardware ID 7120X
Serial Number YS00LG685680
Device ID FV206L685680
Software Version 12.0.0 build 4182-30
Tracker ID 80-352-079
Hi Olssy,
Thanks for keeping us posted!
We appreciate that you have provided the information needed. Please be aware that we have passed along your information to the appropriate Roku team to further investigate the issue that you're experiencing.
In the meantime, your patience and understanding will be much appreciated.
Best regards,
JohnAny update on the issue?
