Forum Discussion

Northwatch's avatar
Northwatch
Reel Rookie
3 years ago

Can view channel info but no video and audio.

Hi, bought my Roku TV a 1.5 years ago. I'm having a problem with no audio and video in the Roku Live TV app only. All other apps work fine (Prime Video, Vudu, ESPN, etc.). I get the show's info in th...
satyaprasad's avatar
satyaprasad
Channel Surfer
3 years ago

Same issue, none of the Roku tv channels and streaming work(keeps on loading)

same happens with app as well

issue id - FC-285-014

software version 12.0.0
build 4182-DD
update last checked 7/17/23 6:16 pm
last updated 7/17/23 5:04 pm
time zone is EST
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi satyaprasad,

    Welcome to the Roku Community!

    We would be happy to look further into this issue, but we need more details. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
    • Can you provide a video or screenshot of the issue you're experiencing?

    Once we have this information, we can pass it along to the appropriate Roku team to investigate further.

    Thanks,

    John

    • Northwatch's avatar
      Northwatch
      Reel Rookie
      3 years ago

      In this last photo, you can see channel info but the screen continues to cycle/load so it's getting some of the signal but no video or audio. Other apps (Hulu, Vudu, Apple +, Prime Video, Disney +, ESPN, Netflix, etc) all work so it's not internet connection. Let it set for hours on this screen and channel info updates but never any video/audio.