Forum Discussion

Northwatch's avatar
Northwatch
Reel Rookie
3 years ago

Can view channel info but no video and audio.

Hi, bought my Roku TV a 1.5 years ago. I'm having a problem with no audio and video in the Roku Live TV app only. All other apps work fine (Prime Video, Vudu, ESPN, etc.). I get the show's info in th...
Chucka's avatar
Chucka
Channel Surfer
3 years ago

I’m having the same issue been like this for a week. Everytime I call they say wait 1-2 more days and still nothing is happening.

  • Northwatch's avatar
    Northwatch
    Reel Rookie
    3 years ago

    We even bought Roku stick to see if that would fix it and it didn't. My issue started about a week ago too.

    • Richkulasenski's avatar
      Richkulasenski
      Reel Rookie
      3 years ago

      Same here and the run around I am getting from them is complete bull$hit...  

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      3 years ago

      Hi Community users,

      Welcome, and thanks for posting to the Roku Community!
      We understand that you're having an issue with Roku Live TV. We would be happy to look further into this issue, but we need more details. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
      • Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • Can you provide a video or screenshot of the issue you're experiencing?

      With further details, we'll be able to take a closer look at this issue.
      Warm regards,
      Eunice

      • Olssy's avatar
        Olssy
        Channel Surfer
        3 years ago

        Same issue abd have tried factory reset to no avail, here is the About info:

        TCL model: 55R613-CA

        Hardware ID: 7120X

        Serial Number: YS00LG685680

        Software Version: 12.0.0 build 4182-30

        Device ID: FV206L685680

         

        Here is the tracker ID info:

        ID: 80-292-024

         

        No video or screenshot but it is the same as the previous person, channel info shows up and all other channels such as Prime and YouTube work correctly but no audio or video is displayed on the Roku Channel.