CAN SOMEONE PLEASE HELP ME?
i have a hisense roku tv and it's been hacked and i can't seem to get anyone to call me back from roku. the reason i know it's been hacked is because its serial number has changed. these are the is...
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i appreciate your responses. i'm using a new roku community account to reply.
if i had a nickel for every time someone discredited, dismissed, or disbelieved my hacking nightmare, i'd be a rich woman. regarding my roku tv serial number issue, the serial number on the box it came in is 58G2151JEH14383. in my tv's settings under "System>About" my tv's serial number (not device id) is shown as X019004VXN46. so yes, it is possible, and they, in fact, did change my roku tv's serial number.
also, in my online roku account under "Device Settings" is the link labeled "TV Settings for Smart Home" which opens a new webpage for Home settings. There it says "Your Roku Devices" under which is listed "Serial Number X019004VXN46," and under that are two items with checkboxes: "Camera Feeds" and "Doorbell Notifications" which I had to deselect. I don't use Home services of any kind, and I don't even have a doorbell.
I was told a few months ago by a Senior Apple Security Advisor that mine is the worst case of hacking she's ever seen; however, Apple, like Microsoft and everyone else, won't get involved.
The serial number on the box, 58G2151JEH14383, should also be on a label on the back of the TV. This is the Hisense serial number for your TV (as an aside, always use the S/N that is on the TV itself - if the TV was reboxed for some reason, it is _possible_ that the box won't have the right number). This is the S/N you should use when you register the TV with Hisense for warranty reasons.
The Roku device number, X019004VXN46, is, I believe, an identification for the Roku "device" which is part of the TV. This is how the Roku system identifies the device when you look at your account online.
Roku doesn't care about Hisense's hardware serial number, and Hisense doesn't care about Roku's device ID. They're two separate identifications, you haven't been hacked.
I suspect the 'TV settings for Smart Home section' apply because you have a TV capable of participating in Roku's smart home system, allowing you to set whether the TV sees camera feeds and whether it shows doorbell notifications to you. If you don't have cameras or doorbells which participate in a smart home network then these settings will have no real effect
