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KJencius's avatar
KJencius
Channel Surfer
2 years ago
Solved

Can no longer watch Roku on my phone and tablet

I had previously posted and sent two separate emails with no response.  I can no longer watch Roku on my phone and tablet. Why? The pink background with the Roku logo comes up but that's it. Then I...
mobile app
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi jwilson3142,

    Thanks for your first post in the Roku Community!

    We get that you want to continue watching your show using the Roku Mobile app while traveling. We're glad to provide you with more information about this.

    We wish to inform you that a particular feature you might have been familiar with or used in the past is no longer accessible through the Roku mobile application. This change is part of our ongoing efforts to enhance user experience and streamline our services across all platforms.

    To continue accessing a vast selection of Roku channels during your travels, we highly encourage you to visit our Roku Channels Store. The process is simple and designed with your convenience in mind. All that's required from your end is to log in using your existing Roku account. Upon successful login, you'll gain immediate access to watch content online.

    We appreciate your understanding and cooperation as we make these adjustments. Our team is continually working to improve the Roku experience for all users.

    Best Regards,
    Riamie

KJencius's avatar
KJencius
Channel Surfer
2 years ago

Hello again Riami,

Still no luck. I deleted the app.

It doesn't matter if I send you a pic of my screen. I described in detail what is happening: "pink screen with Roku appears when I go to open the app. Nothing happens. Then an error message appears stating "Roku isn't responding. Do you want to close it? And my two options are X close app OR wait with a small clock face."

What can I do? I am looking for answers.

Thank you again for your help

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi KJencius,

Thanks for the update!

Please provide us with the following details: 

  • Brand and OS version of your mobile phone and tablet:
  • Roku Mobile app of your phone:
  • Screen shot of your phone screen on where you can see the error: (How do I insert an image in a post?)

We look forward to your response.

Regards,
Riamie