Can no longer watch Roku on my phone and tablet
I had previously posted and sent two separate emails with no response.
I can no longer watch Roku on my phone and tablet. Why?
The pink background with the Roku logo comes up but that's it. Then I get an error message asking if I want to wait or close the app.I have done both with no results.
I have deleted the apps, downloaded again, restarted both my phone and my tablets, cleaned out the cache, etc. Still nothing. But, it works fine on my TV. Go figure.
Has anybody else had this problem? Any ideas what might be causing it or what I can do to fix this would be greatly appreciated. Thanks.
Hi jwilson3142,
Thanks for your first post in the Roku Community!
We get that you want to continue watching your show using the Roku Mobile app while traveling. We're glad to provide you with more information about this.
We wish to inform you that a particular feature you might have been familiar with or used in the past is no longer accessible through the Roku mobile application. This change is part of our ongoing efforts to enhance user experience and streamline our services across all platforms.
To continue accessing a vast selection of Roku channels during your travels, we highly encourage you to visit our Roku Channels Store. The process is simple and designed with your convenience in mind. All that's required from your end is to log in using your existing Roku account. Upon successful login, you'll gain immediate access to watch content online.
We appreciate your understanding and cooperation as we make these adjustments. Our team is continually working to improve the Roku experience for all users.
Best Regards,
Riamie