Forum Discussion

KJencius's avatar
KJencius
Channel Surfer
10 months ago
Solved

Can no longer watch Roku on my phone and tablet

I had previously posted and sent two separate emails with no response. 

I can no longer watch Roku on my phone and tablet. Why?

The pink background with the Roku logo comes up but that's it. Then I get an error message asking if I want to wait or close the app.I have done both with no results. 

I have deleted the apps, downloaded again, restarted both my phone and my tablets, cleaned out the cache, etc. Still nothing. But, it works fine on my TV. Go figure.

Has anybody else had this problem? Any ideas what might be causing it or what I can do to fix this would be greatly appreciated. Thanks.

mobile app
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi jwilson3142,

    Thanks for your first post in the Roku Community!

    We get that you want to continue watching your show using the Roku Mobile app while traveling. We're glad to provide you with more information about this.

    We wish to inform you that a particular feature you might have been familiar with or used in the past is no longer accessible through the Roku mobile application. This change is part of our ongoing efforts to enhance user experience and streamline our services across all platforms.

    To continue accessing a vast selection of Roku channels during your travels, we highly encourage you to visit our Roku Channels Store. The process is simple and designed with your convenience in mind. All that's required from your end is to log in using your existing Roku account. Upon successful login, you'll gain immediate access to watch content online.

    We appreciate your understanding and cooperation as we make these adjustments. Our team is continually working to improve the Roku experience for all users.

    Best Regards,
    Riamie

15 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi KJencius,

    Thanks for posting here in the Roku Community!

    Thank you for letting us know that you can no longer watch Roku on your phone or tablet. No worries, we are more than happy to assist you with this.

    To better understand your concern, please provide the following details.

    • What is the content or channel from Roku that you are trying to access using your phone?
    • Could you send us a screenshot of what you see on your phone when you try to watch Roku?
    • When did this issue start to happen?
    • If you are referring to the Roku mobile app, please ensure that you are using the updated Roku Mobile App. For Apple device users: visit the online App Store | For Android device users: visit the online Google Play store

    We look forward to your response.

    Thanks,
    Riamie

    • KJencius's avatar
      KJencius
      Channel Surfer
      10 months ago

      I am having a very similar problem. I cannot watch Roku neither on my phone nor tablet.

      I get the pink screen with the Roku logo and it goes nowhere. I then get an error message asking if I want to wait or close out the app. I have done both.

       

      I have deleted the app, downloaded again, no luck. I have deleted my cache, restarted the phone downloaded again, etc. 

      Why do you ask about the phone's model and OS version? 

      Thanks for any help you can provide.

    • KJencius's avatar
      KJencius
      Channel Surfer
      10 months ago

      Hi Riamie, 

      Thank you for your response.

      With your link I downloaded the app again and I still get the same error; pink screen with Roku appears when I go to open the app. Nothing happens. Then an error message appears stating "Roku isn't responding. Do you want to close it? And my two options are X close app OR wait with a small clock face.

      I have photos to show you, I don't see a way to attach them here.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        10 months ago

        Hi KJencius,

        Thanks for the update and additional information!

        We greatly appreciate your efforts in trying the suggestions provided above.

        If you want to send us a photo for reference, you can visit this link: How do I insert an image in a post? In addition, could you kindly provide us with the brand and operating system (OS) version of the device on which you are attempting to access the Roku mobile app? Thess information will help us to look closely into this issue.

        Please keep us posted.

        Thanks,
        Riamie

  • Dcorn17's avatar
    Dcorn17
    Newbie
    3 months ago

    I have always used the Roku app to watch on my phone in bed. Recently, when I go to watch a show the screen is black but the audio is playing. I have uninstalled and reinstalled the app to no avail. 

    My iPhone is also up to date with iOS.

     

    is there a way to fix this? I cannot afford to get a tv for my bedroom.