Forum Discussion

MH75's avatar
MH75
Newbie
2 years ago
Solved

Can’t update-already did all troubleshooting including reset

I’m unable to update my Roku device. The router is within inches of the Roku, my internet connection is strong, and I’ve tried every other troubleshooting tips advised, including factory resetting and I’m still getting the Error 003 cost and a message stating “Can’t update…Please set up your network connection and try again.” 

The lack of customer service is extremely disappointing and I will not be a return customer if this isn’t fixable. 

 

 

 

tv & player wifi
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi MH75,

    A warm welcome here in the Roku Community!
    We understand you're having a problem with your Roku device since you can't download the latest software update. We're happy to help. Please check out this support article here on how to fix Roku streaming device update problems.

    If the problem still persists, please keep us posted.

    All the best,

    John

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi MH75,

    A warm welcome here in the Roku Community!
    We understand you're having a problem with your Roku device since you can't download the latest software update. We're happy to help. Please check out this support article here on how to fix Roku streaming device update problems.

    If the problem still persists, please keep us posted.

    All the best,

    John

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      9 months ago

      Hi Community Users,

      We are locking this thread because the information may need to be updated.

      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

      Thank you,
      The Roku Community Team