Forum Discussion

JdoubleU's avatar
JdoubleU
Reel Rookie
4 months ago

Can’t redownload apps or reset tv

I’m not able to re download deleted apps due to not working then tried to factory reset and can’t get a reset link. Internet is perfectly fine on every other device. Customer service has massive wait times

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Hi JdoubleU,

    Greetings from the Roku Community!

    We want to investigate further this problem that you had. Could you share a photo or video clip with us?

    We look forward to hearing from you soon.

    Thanks,
    The Roku Community Team