Can’t get past unable to update software

Hi Sherie1berg,

Greetings from the Roku Community!

We're glad to assist you with your problem of being stuck on Error Code 003. How far is your Roku device from your network router? Do you have cellular data, so we can try connecting your device to your hotspot? To know more about why Error 003 occurs and for more troubleshooting steps, please check out this support article on how to connect your Roku streaming device to the internet using Wi-Fi, Ethernet, or a mobile hotspot.

We hope this helps.

Kind regards,

Eunice