Forum Discussion

Cmpalmer's avatar
Cmpalmer
Newbie
2 months ago

Can’t Exit Screensaver Without Going “Home”

I’ve noticed a change in the way the Roku City screensaver behaves, and I’m hoping this is a bug and not a permanent design decision.

Until recently, if a show was paused and the screensaver kicked in, I could press almost any button on the remote—back, play, even the asterisk—and it would exit the screensaver and return to my paused show. Now the only button that exits the screensaver is “Home,” which kicks me all the way out of the app and forces me to re-navigate to what I was watching. This adds unnecessary steps and disrupts the experience, especially when I just want to resume a paused show after a short break.

The remote is fine, batteries are fresh, and I’ve checked for system updates. I want the previous behavior where basic remote input could dismiss the screensaver without exiting the app. It was far more intuitive and user-friendly.

The way it is now, it might as well just turn off because you can’t resume your show. 

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 months ago

    Hi, Cmpalmer 

    Welcome!

    Thank you for bringing this to our attention, and our team would like to take a closer look at this.

    For us to review this matter, can you send us the details below:

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Photo referring to the issue.

    I hope for your response along with the requested details.

    Thanks,
    Roku Community Team