Forum Discussion

devrata's avatar
devrata
Newbie
2 years ago
Solved

Can’t connect Roku app to Roku tv

I used to be able to use the Roku app just fine no problems when I had my old Wi-Fi, but I recently made the switch to a different Wi-Fi and now it doesn’t work anymore since I lost the physical remo...
  • RokuBernie-D's avatar
    RokuBernie-D
    2 years ago

    Hi devrata,

    Thanks for your first post in the Roku Community!

    We understand that you have a problem with your Roku mobile app to connect it with your Roku device. 

    You mentioned that you just switched to a new Wi-Fi. Connecting your Roku mobile app should meet the following:

    • The Roku device is set up and activated.
    • The Roku mobile app should be connected to the internet in the same way as the Roku device. If not, use the Roku remote to connect the Roku device to the internet. For detailed information, you can visit our support article on how to install the Roku mobile app.

    If you don't have a remote, we can recommend our official Roku website, which offers our Roku remotes.

    We hope that's helpful. Happy Streaming!

    kind regards,
    Bernie

renojim's avatar
renojim
Community Streaming Expert
2 years ago

The simplest solution is to get a new remote.  You can get a cheap universal remote that supports Roku TVs or Roku is now selling a simple remote that works with Roku TVs:

Roku TV Remote | Replacement Remote For Roku TV | Roku

The other options are more complicated, but the simplest of those is to configure your new Wi-Fi to match your old Wi-Fi (same SSID/network name and password).  The TV should connect as long as you didn't factory reset it and you can go back to using the app.

  • RokuBernie-D's avatar
    RokuBernie-D
    Community Moderator
    2 years ago

    Hi devrata,

    Thanks for your first post in the Roku Community!

    We understand that you have a problem with your Roku mobile app to connect it with your Roku device. 

    You mentioned that you just switched to a new Wi-Fi. Connecting your Roku mobile app should meet the following:

    • The Roku device is set up and activated.
    • The Roku mobile app should be connected to the internet in the same way as the Roku device. If not, use the Roku remote to connect the Roku device to the internet. For detailed information, you can visit our support article on how to install the Roku mobile app.

    If you don't have a remote, we can recommend our official Roku website, which offers our Roku remotes.

    We hope that's helpful. Happy Streaming!

    kind regards,
    Bernie