Can’t connect remote after Factory Reset

I got a Roku TV from my friend, but she lost the remote. I bought a new one, and as soon as I turned on the TV it connected. I couldn’t figure out how to remove all of her info (it literally wouldn’t let me remove her credit card?!) so I had to factory reset it. As soon as it reset, The remote no longer works. I can turn the TV on and off with it, but the rest of the buttons on the remote are useless. I bought the new remote directly from the Roku website, and obviously it works if it connected right away when I first turned on the TV. 

My remote does not have a pair button in the battery area, I’ve unplugged the tv, I’ve taken out and put back the remote batteries, I’ve put new batteries in, I pressed the reset button on the back of the tv, I tried looking everywhere for a reset button on this remote to no avail. I literally just pulled the remote out of the box, but clearly it had paired before I restarted it so it should work??

I can’t use the Roku app either to connect the remote manually, because I reset the TV it’s no longer on my Wi-Fi and therefor my phone can’t find it to connect to it. I’m stuck on the language screen and can’t move past it.