Forum Discussion

Debdupey's avatar
Debdupey
Reel Rookie
2 years ago

Buttons messed up on my Rechargeable Voice Remote Pro

The fast forward button on my Voice Remote Pro doesn’t fast forward, it brings up the Closed Captioning and at the same time rewinds. Is there a way to reset the remote to factory settings? This is a...
remotes
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Debdupey,

Welcome aboard here in the Roku Community!

Thank you for reaching out to us about your Roku remote. We're pleased to assist.

  • What Roku device are you using right now?
  • Is this the first time you set up/activated this Roku TV/device?
  • Have you paired the remote successfully before? If NOT, is this the first time you have experienced this issue?
  • If YES, when did the issue start?
  • How long have you been using this remote?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

Emissary35's avatar
Emissary35
Roku Guru
2 years ago

What a non helpful response from the moderator. The original poster asked if there was a way to factory reset the remote. No answer to that question was given, instead a bunch of questions were asked back in return which are irrelevant. None of the answers to those questions will fix the problem. Jeez Roku we need some real customer support here. Not just moderators copying and pasting the same nonsense from the troubleshooting script. Is that all you guys can do?