Forum Discussion

DoggMan's avatar
DoggMan
Newbie
2 years ago
Solved

Buttons hard to push to effectuate

At first it was just the right arrow button, but now it's a few others. I had to press so hard to make them work I've given up using it. Can I get a fix--or a replacement? I see others have had the same issue. Has there been a recall?

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! DoggMan,

    Thank you for your post in the Roku Community!

    We're sorry to hear about the difficulty pressing your Roku remote. We're here to help.

    Please check your inbox. We have sent you a private message to ask for additional information and to assist you further.

    You can use the Roku mobile app to control your streaming device while troubleshooting your remote.

    Regards,
    Arjiemar

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi Mahi2266,

    Thank you for reporting this issue to the Roku Community!

    We understand that you're experiencing an issue with your Roku remote, and we're here to help you further with this.

    To begin, could you please let us know which Roku device is paired with your Roku remote? Also, have you tried resetting your Roku remote by following any troubleshooting steps below?

    Resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again.

    In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

    Hope this helps!

    Thanks,
    Jharra

14 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! DoggMan,

    Thank you for your post in the Roku Community!

    We're sorry to hear about the difficulty pressing your Roku remote. We're here to help.

    Please check your inbox. We have sent you a private message to ask for additional information and to assist you further.

    You can use the Roku mobile app to control your streaming device while troubleshooting your remote.

    Regards,
    Arjiemar

  • dalebarry's avatar
    dalebarry
    Channel Surfer
    2 years ago

    I am also having a problem with my center select button. I have to push it very hard to get it to work and sometimes it just doesn't unless I back out of that page and go back to it and select it again. Very frustrating! Can you advise please?

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome to the Roku Community, dalebarry!

      Thanks for reaching out. We'd be happy to help you find the best resolution so you can continue using your physical Roku remote. 

      We'd like to assess your concern better and would be great if you could provide us with additional information such as follows:

      • Is this the remote that came with your Roku Streaming Stick?  If not, what is its model? (What Roku remote do I have?)
      • Were you able to press the center (OK) button on your physical remote the first time you paired this to your device? If so, when did you first notice this issue occurred? 
      • Is this the only button not working correctly?

      We'll be looking forward to your response.

      Best regards,
      Carly

      • dalebarry's avatar
        dalebarry
        Channel Surfer
        2 years ago

        Hi Carly,

        I replied to the email I received but thought I might check back here at the community site to see if you had gotten back to me about my OK button.

        It is a Voice Remote that cam with my stick.

        I didn't have this problem initially, rather it has become an issue and seems to be getting worse with time. It is only the OK button I am having a problem with. All other functions are working as they should. I can actuate the button but only with repeated very hard pressing.

        I so hope you can help.

        Thanks for addressing this problem with me.

        Dale

    • Mustangs_35's avatar
      Mustangs_35
      Newbie
      2 years ago

      I believe it requires cleaning, if you are a tech savvy, you can do it. There are soft silicone buttons which accumulates carbon, you can clean them with Alcohol with lint free cloth. Hope it works for you.

      • dalebarry's avatar
        dalebarry
        Channel Surfer
        2 years ago

        I can appreciate the information to clean the button. However, your advise would involve disassembly of the remote control. I am not willing to destroy my remote in the attempt to clean under the silicon button. Support was suppose to send me a replacement a month ago. I haven't seen or heard anything from them. I am under the impression that I won't be either. I am disappointed in the help I have not received.