Forum Discussion

cha-cha-channel's avatar
cha-cha-channel
Newbie
2 years ago
Solved

Buttons don't work; channels don't load

Out of the blue, with a relatively new controller, I have intermittent problems navigating to the channel icons. The button's don't work. If I can get to a channel icon and start loading the channel,...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thank you for your update cha-cha-channel!

    We're thrilled to hear that everything is back on track! If you still encounter any issues with your Roku device, please feel free to let us know.

    For your future reference, you are always welcome to visit our support page for additional assistance.

    Thanks for your understanding and for continuing to be a part of our community.

    Best regards,
    Jharra

renojim's avatar
renojim
Community Streaming Expert
2 years ago

If you can get to it, try performing a "System restart" under Settings->System or Settings->System->Power (depending on your Roku model).  If you can't get to it, just unplug the power for several seconds and then plug it back in.

cha-cha-channel's avatar
cha-cha-channel
Newbie
2 years ago

Thank you! I started down that route at your suggestion and got a message that Roku wasn't connected to the internet, so I re-established the Wifi connection and it works fine now.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thank you for your update cha-cha-channel!

    We're thrilled to hear that everything is back on track! If you still encounter any issues with your Roku device, please feel free to let us know.

    For your future reference, you are always welcome to visit our support page for additional assistance.

    Thanks for your understanding and for continuing to be a part of our community.

    Best regards,
    Jharra