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silversub's avatar
silversub
Newbie
4 years ago

Bug: Roku Headphones Plugged In - Sound Comes Out of Remote Speakers

When headphones are plugged in there is no sound. However we can hear the sound coming out of the Roku remote internal speaker. The same remote internal speaker that emits a high pitch sound when you lose your remote.

Rebooting the roku device did nothing.

I had to press the find remote button. Afterwards the headphones worked as expected when plugged in.

 

Roku Ultra

Software Version: 10.0.0

Build: 4209

remotes

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    silversub

    Thanks for the post.

    I have passed along your concerns to our Support team. They will follow up and assist you further.


    Thanks,
    Danny

    • Meg4's avatar
      Meg4
      Newbie
      3 years ago

      Thank you so much. I had the same problem. Thought headphones were broken until I realized the sound was coming from the remote; it was very quiet. Tried a couple different pairs of headphones. Your tip to use the find remote option fixed it.