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qsaghar's avatar
qsaghar
Reel Rookie
2 years ago
Solved

Broadcast TV scan not picking up all channels, wrong program guide

The power board on my TCL Roku TV (Model # 65S41R) died in less than a year from purchase date. Warranty Support sent a tech who installed a new power board, and got the TV up and running. Of course ...
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi qsaghar,

    Welcome to the Roku Community!

    Thanks for letting us know about your trouble with the OTA channels on your TCL Roku TV. We'd be more than happy to investigate further.

    In this case, we recommend navigating to Home > Settings > TV inputs > Live TV > Manage Channels > Manage all Channels > (Checked Hide Streaming Channels). To see if it helps to resolve the issue.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

  • qsaghar's avatar
    qsaghar
    2 years ago

    Hello All:

    I finally resolved the problem by doing a factory reset through the "Settings" menu and rescanning for antenna channels. Of course it wiped out all my custom settings and also the apps that I had added and re-arranged, so I had to redo those all over again. But now all the OTA/Broadcast channels are showing up, accompanied by the correct Program Guide for each channel.

    FYI, I had tried turning the power off and holding the on-TV power button down for 15 seconds (as suggested by TCL customer service) but that didn't resolve the issue.

    Hope this info helps others

qsaghar's avatar
qsaghar
Reel Rookie
2 years ago

Hello All:

I finally resolved the problem by doing a factory reset through the "Settings" menu and rescanning for antenna channels. Of course it wiped out all my custom settings and also the apps that I had added and re-arranged, so I had to redo those all over again. But now all the OTA/Broadcast channels are showing up, accompanied by the correct Program Guide for each channel.

FYI, I had tried turning the power off and holding the on-TV power button down for 15 seconds (as suggested by TCL customer service) but that didn't resolve the issue.

Hope this info helps others

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Thanks for the update, qsaghar.

We appreciate your patience and are happy to hear that the issue has been resolved. We express our gratitude for your effort in resolving this issue.

If you have any other questions or concerns, please let us know.

All the best,
Chel