Forum Discussion

sunjewel's avatar
sunjewel
Newbie
4 years ago

Brand new TV keeps shutting down

Last week, I purchased a brand new 40 inch Roku TV for my room. I had my dad install it this weekend, and it worked perfectly the first day. The second day, my sister and I were watching Disney+, and my TV randomly went to a black screen during the movie we were watching, and then it went to the home screen that shows all of my channels. This kept persisting. This morning, my TV randomly shut off during a show, and it went to a red screen that says "TCL | Roku", and the little light below the TV started to flash. The TV completely ignores any command my remote gives it, and every time this happens, I have to unplug the TV and replug it back in. I then have to wait a few moments for it to turn back on and get situated with the remote. This has happened about 4 times throughout the day, which doesn't sound like too many times, but it's a bit irritating. I'm a bit disappointed, for this TV is brand new and I really have no idea why this is happening. Any help would be appreciated.

Thank you!

3 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    sunjewel

    Thanks for the post.

    It's possible that the issue you are experiencing is related to a hardware issue. 

    Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

    You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

    Please keep us posted what you find out.


    Thanks,
    Danny

  • Chadsam's avatar
    Chadsam
    Newbie
    3 years ago

    Same here and now I feel stupid for purchasing seeing everyone with almost, exactly the same problems. Haven't had our Roku not even a year. Now no sound and went black. We've tried everything!!😠

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Chadsam,

      Welcome to the Roku Community!

      We're very sorry to hear of the trouble. In your case, I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      You can locate their support contact information here: Contacting Support for Your Roku TV 

      Please keep us posted.


      Best regards,
      Mary