I just got a new Philips Roku TV. Paired it with Alexa Echo but keeps on saying Roku TV isn’t responding. I specifically bought this for the Alexa feature.

Eenci, Thanks for the quick update! So this is the Roku mobile app that you're trying to connect with, right? We have additional support about this that can help you better set up this one. See for more information here: Why does the Roku mobile app not see my Roku® streaming device? Let me know of that helps! Thanks, Rey

and seeing as how i am seeing a lot of Manufacturers represented on these forums, i would be inclined to point more towards Roku side of things here.

Hi Looblue77, Welcome to the Roku Community and thanks for sharing your report about this. To help clear things up here we believe that everything has been exhausted here. We'll share this information with the appropriate team for further investigation. Once we have an update available we'll make sure to keep this thread posted. Thanks, Rey

I did reset reinstall the app link the tv to alexa and i still get roku isn’t responding

Hi Eenci! Thanks for joining us here in the Roku Community! We see that you're trying to set up the Alexa skill on your Roku TV and we'd like to learn more about this. Let's see what you find out here on our Support page about this: How do I use Amazon Alexa to control my Roku® streaming device? Or let us know if that has been exhausted so that we can move forward. Thanks,Rey

Brand New Roku not Responding to Alexa

36 Replies

Eenci
Binge Watcher
2 years ago
I did reset reinstall the app link the tv to alexa and i still get roku isn’t responding
RokuERey
Retired Moderator
2 years ago
Hi Eenci!

Thanks for joining us here in the Roku Community!

We see that you're trying to set up the Alexa skill on your Roku TV and we'd like to learn more about this.

Let's see what you find out here on our Support page about this: How do I use Amazon Alexa to control my Roku® streaming device?

Or let us know if that has been exhausted so that we can move forward.

Thanks,
Rey
- Eenci
  Binge Watcher
  2 years ago
  I have. Now i also don’t see “pairing with Bluetooth device” option and cant link device to the app
  - RokuERey
    Retired Moderator
    2 years ago
    Eenci,
    
    Thanks for the update!
    
    Could you share with us if there's any error message? Could you take a picture of it and share the details?
    
    Thanks,
    
    Rey

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Brand New Roku not Responding to Alexa

36 Replies

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