Forum Discussion

zlbflux's avatar
zlbflux
Reel Rookie
2 years ago

brand new Roku Express only works with old remote, will not pair with new one

I purchased a Roku express from Walmart yesterday, which comes with the Roku unit, and HDMI cable and the remote. However, it will only function or respond to the old remote from my Roku that I had bought years ago, and when I try to pair the remote that came with it, it keeps asking me which kind of voice remote I have and the Roku express only comes with a simple remote, so I don't understand why it is asking me this question in the first place. As a result, it is impossible for me to pair the remote that came with the unit and I cannot figure out any solution. 

remotes

2 Replies

Replies have been turned off for this discussion
  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    2 years ago

    With simple remote you do not have to pair at all. With old remote just make sure Roku is on the home screen. With new batteries and put in the proper way, old remotes have the batteries in opposite ways, current remotes put the batteries in the same way. And just use, if it doesn't control the Roku, it might be faulty. You check if the new remote emits IR commands by looking through your cellphone camera as you press a button, if see a flash its working, no flash its broken. 

    • zlbflux's avatar
      zlbflux
      Reel Rookie
      2 years ago

      thanks for your suggestion, but I contacted Chad Support and by way of looking up the serial number he informed me that this unit was faulty and that I will need to return or exchange it