zlbflux
2 years agoReel Rookie
brand new Roku Express only works with old remote, will not pair with new one
I purchased a Roku express from Walmart yesterday, which comes with the Roku unit, and HDMI cable and the remote. However, it will only function or respond to the old remote from my Roku that I had bought years ago, and when I try to pair the remote that came with it, it keeps asking me which kind of voice remote I have and the Roku express only comes with a simple remote, so I don't understand why it is asking me this question in the first place. As a result, it is impossible for me to pair the remote that came with the unit and I cannot figure out any solution.