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JS2024's avatar
JS2024
Reel Rookie
2 years ago
Solved

Brand new out of box Roku Express. Loads a software update then repeats the process.

English. Lets me select wireless network.  2 green checks for wireless network.  Says it has a software update.  Loads 100% and restarts.  Then it repeats the process again.  I have already hit the RESET button once and tried it.  same results. 

  • JS2024 

    Have you tried using a different/new power adapter?  Not all charging adapters are the same.  When Roku originally provided adapters with their devices (and replacement adapters offered on  https://www.roku.com/products/accessories/roku-micro-usb-power-adaptor) provides the specs needed.

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    If you can rule out the power supply as an issue, possible something got corrupted during the update process.  If so, then likely warranty replacement is needed.  If store on non-Roku online purchase, return/exchange it.  If purchased through Roku, then this Support Article explains return/exchange process. https://support.roku.com/article/208757058

5 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    JS2024 

    May be a power supply issue.  If currently using TV USB port for power, try using a wall power adapter. (any 5volt, 1amp USB cell phone charging adapter should work).

    • JS2024's avatar
      JS2024
      Reel Rookie

      Already plugged into a wall outlet.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert

        JS2024 

        Have you tried using a different/new power adapter?  Not all charging adapters are the same.  When Roku originally provided adapters with their devices (and replacement adapters offered on  https://www.roku.com/products/accessories/roku-micro-usb-power-adaptor) provides the specs needed.

        ----

        If you can rule out the power supply as an issue, possible something got corrupted during the update process.  If so, then likely warranty replacement is needed.  If store on non-Roku online purchase, return/exchange it.  If purchased through Roku, then this Support Article explains return/exchange process. https://support.roku.com/article/208757058