Forum Discussion

HappyHarry's avatar
12 months ago
Solved

Brand new Express 4k+ does not connect to 5ghz wifi. Only connects to 2.4ghz.

  • Hi, HappyHarry 

    Thanks for posting, and welcome to the Roku Community.

    We came across your post where you have an issue connecting your Roku Express 4K+ to the 5GHz network, and we'd be happy to assist. There are a few reasons why Roku devices cannot connect or detect the 5GHz network. First, we recommend performing a system restart on your Roku device by navigating to Settings > System > Power > System Restart.

    If the issue still persists, we suggest getting in contact with your Internet service provider since there is a need to change your network settings to make the 5GHz available and compatible with your Roku device.

    Let us know what you find out.

    Best wishes,
    Kash

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, HappyHarry 

    Thanks for posting, and welcome to the Roku Community.

    We came across your post where you have an issue connecting your Roku Express 4K+ to the 5GHz network, and we'd be happy to assist. There are a few reasons why Roku devices cannot connect or detect the 5GHz network. First, we recommend performing a system restart on your Roku device by navigating to Settings > System > Power > System Restart.

    If the issue still persists, we suggest getting in contact with your Internet service provider since there is a need to change your network settings to make the 5GHz available and compatible with your Roku device.

    Let us know what you find out.

    Best wishes,
    Kash