Forum Discussion

Jomo57's avatar
Jomo57
Newbie
10 months ago

Box with options stuck on tv screen

  • I cannot get this box off my screen! Inside of it , it’s( Reset) ((cancel) reset all settings. 

  • it goes away while watching tv but then appears every time you change apps 
  • It will not let me power off the TV
  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi Jomo57,

    Thank you for posting here in the Roku Community!

    We understand that you are experiencing issues with your Roku, including the power and feature pop-ups on your screen. We want to help ensure the best streaming experience for you.

    To better assist you with this, we would like to know the following:

    • Please share a clear photo of the TV screen displaying the box that keeps on appearing. 
    • Are using a Roku streaming device or a Roku TV?
    • When did you start to experience the issue?
    • Have you received an update on your Roku device/TV prior to this issue?

    To control the power of your TV using your Roku remote you can set up the Roku remote for TV control by following this step-by-step process:

    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process

    For reference, you can visit our support article: How to set up your Roku voice remote to control your TV

    We look forward to hearing from you and looking closely into this issue. Thank you!

    Regards,
    Riamie