bought a Roku Express with a defective remote - how to return it back to Roku to get one that works
I recently bought a Roku Express at Shopper Drug Mart in Regina, SK. SN: S07S21C2R7C9 SKU#3940CA.
When I tied to set it up, it is stuck on on the Language page as the standard remote does not work to press ok to start the set up. I tried everything that was suggested on the roku community site like replacing the batteries, check the IR light on the remote with my iphone (there is no light coming out of the remote), etc... So it looks like I have a defective remote.
I even tried downloading the roku app remote on my iphone but I can't access that roku as it's not set up yet on the same WI-FI network to be able to access it with my iphone app/remote.
I tried to return this product at Shopper Drug Mart to get another one but they don't do returns! Shopper told me to contact Roku directly to return this defective product to exchange for another one.
Tried looking for phone number or email on the Roku site to contact Roku to return this defective Roku to get another one but I can't find any info on it. Please help me on how to contact Roku to start the process to return this defective roku to get another one. Thanks in advance.