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Jaywood32991's avatar
Jaywood32991
Newbie
2 years ago
Solved

Both Roku devices stopped working same time. Won't connect to wireless, but hotspot works?

How?

tv & player wifi
  • atc98092's avatar
    atc98092
    2 years ago

    Jaywood32991 Both devices losing network connection at the same time really points to something changing in your WiFi access point settings. You didn't identify what Roku devices you have, so we have to guess if they are using 2.4 or 5 GHz WiFi. Since the devices are working on the hotspot, that means there's no issue with the Roku devices themselves.

    So for starters: do your Roku devices see your WiFi, and just not connect, or are they completely missing from the selection list? If they see the WiFi but won't connect, check your 2.4 GHz radio and make sure the mode is set to B/G/N, not G/N. If you don't see the WiFi at all, check the channel setting for both the 2.4 and 5 GHz radios. On the low band, the channel must be 11 or lower, preferably 1, 6 or 11. On the upper band, the channel must be 48 or lower, or 149 or higher. 

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Jaywood32991,

    Greetings from the Roku Community!

    We're glad to assist you with your inquiry. We'd like to know more about it so we can further assist you. Can you please elaborate on the issue that you are experiencing with connecting your Roku devices to the network? You can check out this support article here on how to connect your Roku streaming device to the internet using Wi-Fi, Ethernet, or a mobile hotspot.

    We hope this helps.

    Kind regards,

    Eunice

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    Jaywood32991 Both devices losing network connection at the same time really points to something changing in your WiFi access point settings. You didn't identify what Roku devices you have, so we have to guess if they are using 2.4 or 5 GHz WiFi. Since the devices are working on the hotspot, that means there's no issue with the Roku devices themselves.

    So for starters: do your Roku devices see your WiFi, and just not connect, or are they completely missing from the selection list? If they see the WiFi but won't connect, check your 2.4 GHz radio and make sure the mode is set to B/G/N, not G/N. If you don't see the WiFi at all, check the channel setting for both the 2.4 and 5 GHz radios. On the low band, the channel must be 11 or lower, preferably 1, 6 or 11. On the upper band, the channel must be 48 or lower, or 149 or higher.