Forum Discussion

rowleydd's avatar
rowleydd
Reel Rookie
3 years ago
Solved

Bluetooth Headphones not auto connecting with Roku

I have a new Roku Ultra LT from Walmart. It has the latest 11.5 version Update to allow use of bluetooth headphones. It works great when connected, however it will not automatically connect the next time i turn on the headphones. I have to go into settings and manually connect everytime.

When i use them with a firestick tv they automatically connect without fail. 

Has anyone else had this issue and were you able to resolve? Thanks

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks the posts regarding using Bluetooth headphones and it not auto connecting to your Roku device. 

    We appreciate your patience and understanding while we investigated this issue. We believe we have found the cause of the issue and expect this to be resolved in a future update.

    Should you experience another issue in the future that we can assist with, please don't hesitate posting in the Roku Community again.


    Thanks,
    Danny

16 Replies

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  • Lorriev's avatar
    Lorriev
    Channel Surfer
    3 years ago

    I, too, am having to manually connect my bluetooth audio device every time I turn on the Roku.

    Prior to the 12/12/22 software update, my earbuds automatically connected to the Roku every time. There have been no hardware changes during the intervening time (same tv, same earbuds, same Roku).

    Roku Info:

    Model 4802-Ultra, S/N X01000CK6YJV, Device ID S0DA225K6YJV, Software Version 11.5.0 Build 4312-C2

    Bluetooth Earbuds Info:

    Brand: Occiam, Model: T17

    Tracker ID:

    JV-034-337

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Lorriev

      Thanks for the post and providing us with your information.

      I have passed along your concerns to the appropriate Roku team to investigate further.


      Thanks,
      Danny

      • Lorriev's avatar
        Lorriev
        Channel Surfer
        3 years ago

        RokuDanny-R Thanks for passing along my error info.

        It's such a nuisance to have to reconnect the earbuds each time I want to use my Roku Ultra.

        Any word on when we can expect a bug fix?

        Thank you

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    3 years ago

    It's possible they are connecting to the Fire TV instead of the Roku when you turn them on. I have no idea if your headphones have a way to prioritize which device will connect first. My car is supposed to connect to my phone before my wife's, but it doesn't always happen that way. But if there's a way to do it, it would be in the headphones, not the Roku or Fire TV.

    • Mershon76's avatar
      Mershon76
      Channel Surfer
      3 years ago

      Same issue here. No other connection is occurring with my headphones. Manual connect works fine. 

      • rowleydd's avatar
        rowleydd
        Reel Rookie
        3 years ago

        When I use the same headphones with another tv that uses a firestick they connect automatically every time so it has to be the Roku. Hope they come out with a software update to correct the issue. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Mershon76 rowleydd

    Thanks for the posts.

    We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    • steps to reproduce the issue you are seeing 

    Once we have this information, we will be able to investigate the issue further.


    Thanks,
    Danny

    • Mershon76's avatar
      Mershon76
      Channel Surfer
      3 years ago

      Just a note, the Roku indicates the headphones ARE connecting and disconnecting when powered on / off when in Auto-Mode. No sound is present however. Manually connecting works just fine. 

      Model 4802X - Roku Ultra

      Serial number X0110005ENGMM

      Software version 11.5.0 - build 4312-C2

      Device ID SODA229EN6MM

      Tracker ID MM-033-023

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Mershon76

        Thanks for the post.

        I have passed along your concerns and information to the appropriate Roku team to investigate further.

        In the meantime, can you provide the brand and type of Bluetooth headphones you are using?


        Thanks,
        Danny