I have a Roku 55R6A5R TV with Bluetooth capability. I recently tried to pair my wireless headphones (Sennheiser HD1). The TV can find the headphones and pair, but is unable to actually connect. The TV will say "connecting" before saying it can't find the headphones. This also happens when I try to pair my phone (Google Pixel 6A). I can pair the two, but when I try to connect from either the TV or the phone to the other, neither will work. Not sure what to try next. Thanks for any advice.

Hi Olli, Warm greetings from the Roku Community, and thanks for keeping us posted!We will be delighted to assist you further with this issue. Have you tried the troubleshooting steps that RokuEuniceL provided above? If not, please try. Let us know how it goes, and we'll wait for your response. Thanks, John

Hi Olli, Thank you for your cooperation! Please be aware that we have passed along your information to the appropriate Roku team for further investigation. Your patience and understanding are much appreciated. Thanks, John

Resolved: I found a Reddit post that suggested Restarting the TV via Settings->Power and this resolved this issue.

Hi MWilhelmsen90, Greetings from the Roku Community! We're glad to assist you with your problem connecting your Roku TV to your wireless headphones. Please ensure that your headphones are working, because if not, you may need to contact the customer support of your wireless headphones for more assistance. To make sure, you can also refer to the articles below for help with any Bluetooth streaming issues on your Roku TV: If you encounter any issues during setup, learn more about resolving problems when connecting a Bluetooth device. If you do not hear sound from your Roku device, adjust the volume with your Roku remote, or press and hold the Voice button on a voice remote and say something like "Volume 20" or "Turn up the volume." If you continue to have problems, learn more about how to turn on Bluetooth pairing and connect your phone to your Roku device. We hope this helps. Kind regards, Eunice

Hi Eunice, thanks for the reply. The headphones do work, and are able to be paired with other devices, including my laptop and phone, with no issue. I have also gone through all the steps listed in the links you provided, as well as all other relevant support information. I'm left with the issue that both my headphones and phone will pair with my Roku TV, but will not connect.

Bluetooth Headphones & Phone will pair with Roku TV but won't connect

14 Replies

RokuEuniceL
Retired Moderator
2 years ago
Hi MWilhelmsen90,

Greetings from the Roku Community!

We're glad to assist you with your problem connecting your Roku TV to your wireless headphones. Please ensure that your headphones are working, because if not, you may need to contact the customer support of your wireless headphones for more assistance.

To make sure, you can also refer to the articles below for help with any Bluetooth streaming issues on your Roku TV:

If you encounter any issues during setup, learn more about resolving problems when connecting a Bluetooth device.

If you do not hear sound from your Roku device, adjust the volume with your Roku remote, or press and hold the Voice button on a voice remote and say something like "Volume 20" or "Turn up the volume."

If you continue to have problems, learn more about how to turn on Bluetooth pairing and connect your phone to your Roku device.

We hope this helps.

Kind regards,

Eunice
- MWilhelmsen90
  Reel Rookie
  2 years ago
  Hi Eunice, thanks for the reply. The headphones do work, and are able to be paired with other devices, including my laptop and phone, with no issue. I have also gone through all the steps listed in the links you provided, as well as all other relevant support information. I'm left with the issue that both my headphones and phone will pair with my Roku TV, but will not connect.
  - RokuERey
    Retired Moderator
    2 years ago
    Hi MWilhelmsen90,
    
    Thanks for the follow-up. In this case, we'd like to see more about what's going on here. However, we'll need more information. Please share the details below with us.
    
    Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    
    Brand and model of your headphone
    
    tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    
    We look forward to hearing back from you.
    
    Thanks,
    
    Rey

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Bluetooth Headphones & Phone will pair with Roku TV but won't connect

14 Replies

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